Your rights on PathPort.

You have the right to receive a clear, written decision on your application — offer, rejection, or waitlist — within a reasonable timeframe.

You have the right to know which PathPort-listed college has received your application and when.

You have the right to withdraw your application at any stage before accepting an offer, with no penalty from PathPort.

You have the right to apply to multiple colleges simultaneously on PathPort.

You have the right to download your own offer letter and your destination's study-permit documents at any time from your dashboard.

You have the right to know who has accessed your uploaded documents (on formal request to PathPort).

You have the right to request that documents you uploaded be reviewed for accuracy before submission to a college.

You have the right to be informed if your documents are used for any purpose beyond your application.

You have the right to a clear, itemised invoice before any payment is due.

You have the right to verify that the fee on your invoice matches the published fee on the PathPort course page.

You have the right to a payment receipt for every payment uploaded and verified.

You have the right to request the refund policy applicable to your course before accepting an offer.

You have the right to receive all significant application updates (offer, payment confirmation, permit status) by both in-app notification and email.

You have the right to respond to college communications through PathPort rather than directly providing your personal contact details to a college.

You have the right to contact PathPort support at any time via WhatsApp (+65 8377 6492) or email.

You have the right to lodge a formal complaint with PathPort about any aspect of the service.

You have the right to a response within 10 business days for most complaints.

You have the right to escalate beyond PathPort if we do not resolve your complaint satisfactorily — to the education regulator, data-protection authority or dispute-resolution body with jurisdiction over your destination. Where PathPort itself is the subject, that is Singapore's, because PathPort is incorporated there; where your institution or your study permit is the subject, it is your destination's.

PathPort will not retaliate against you for raising a complaint.

You have the right to access all personal data PathPort holds about you — request via email within 30-day response.

You have the right to correct inaccurate personal data.

You have the right to withdraw consent for non-essential data processing at any time.

You have the right to request account deletion — subject to statutory retention obligations for financial and immigration records.